Understand the need.
Build the proof.
Earn the technical win.

A founding APAC presales practitioner at Ada (ada.cx), partnering with enterprise brands on AI agents, customer experience, and voice AI evaluation.

• Lead technical discovery, tailored demos, architecture discussions, and pilots for customer-facing AI use cases across the region.
• Translate CX, operations, and digital goals into AI agent requirements, integration patterns, demonstration stories, evaluation criteria, and measurable business value.
• Partner with sales, product, and engineering stakeholders to navigate the realities of enterprise adoption and region-specific customer needs.
• Use AI-assisted workflows to accelerate discovery research, solution design, prototype and demo creation, and technical proposal development while retaining human review and customer context.
• Built a bilingual English/Tagalog voice AI proof of concept at Ada in a competitive enterprise evaluation that included Sierra; gained firsthand insight into customer buying criteria when Sierra ultimately won the evaluation.

Led technical strategy for enterprise and government customers across critical event management, risk intelligence, and resilience.

• Led technical discovery, tailored demonstrations, proofs of concept, solution architecture, integrations, and executive presentations for complex enterprise buying groups.
• Contributed to an 8% increase in deal closure rate and supported the largest APAC CEM Suite deal, spanning multiple products.
• Helped grow the APAC sales engineering team from one to five; coached colleagues and raised regional demo and presales practices through Project Uplift.

Positioned multilingual Voice AI for enterprise customer engagement across regions.

• Designed demos and proof of concepts for conversational AI, balancing business outcomes with technical feasibility and localization needs.
• Partnered with account executives, product, and engineering on multi-stakeholder deals and feedback into the roadmap; secured AI Rudder’s first US market deal within three months of joining.

Enterprise customer experience, omnichannel service, and technical sales across APAC.

• Coached regional solutions consultants across ANZ, Asia, India, Korea, and Japan; produced reusable demos and sales enablement assets.
• Advised executive buyers and IT leaders on service workflows, APIs, integrations, and transformation value; helped close Zendesk’s largest commercial deal in Asia in 2020 with a FinTech customer.
• Named MVP for presentation and demo at Zendesk’s sales onboarding bootcamp; created reusable demo and webinar assets for the sales team.

Regional technical sales leadership for a conversational AI platform serving financial institutions.

• Led technical activity across the sales cycle, built platform demonstrations, scoped pilots and deployments, and developed business value and ROI narratives.
• Helped build the APAC sales engineering team from zero to four; transferred product knowledge from the New York team and reduced regional dependence on headquarters.
• Created demos reused by the global team and received Kasisto’s Rookie of the Year recognition for growing APAC opportunities.
• Connected regional needs with product, engineering, and services; supported strategic partners and executive technical conversations.

Owned regional presales and technical services resourcing for data quality and targeting; joined Experian as Senior Technical Consultant in Jul 2016.

• Helped build presales and technical services teams from zero to three people in each of Indonesia, Vietnam, and Thailand; managed regional presales and delivery resourcing.
• Led the complex Mosaic Indonesia product launch across stakeholders and regulatory requirements, contributing to a deal and revenue recognition.
• Helped secure the first globally recognized sale of the newly launched Experian Aperture Data Studio; led early customer implementations of Pandora, including Changi, Cigna Thailand, Marriott Vacation Club, and Traveloka.
• Aligned technical requirements and product strategy with executive stakeholders, while leading customer rollouts from initiation through implementation and training.